Terms and Conditions

1. About Us (Merchant of Record)

• Website: BUBAPRO.COM (“Website”).

• Merchant: ALMA WORLDWIDE S.R.L. (Tax ID [RO52023708]), registered office: [Street, no., City, County, Romania].

• Email: [email protected] | Phone: [+40-_-_____].

• Returns/complaints address: [București, Sector 6, Strada Sibiu nr. 4, Camera nr. 1, Bl. OD2, Scara 4, Etaj 2, Ap. 117].

2. Scope and Acceptance

By accessing or purchasing on the Website you agree to these Terms and Conditions (“Terms”). If any clause conflicts with mandatory consumer law, the law prevails.

3. Eligibility

Sales to individuals 18+ with legal capacity. We may refuse or cancel orders in cases of fraud suspicion, error, or stock unavailability.

4. Products and Information

Professional nail-care and gel-polish products. Color tones may vary by display. Read labels and warnings before use. Cosmetics are hygiene-sensitive; opened items are not returnable except where legally required or defective. Ensure suitability for allergies and skin sensitivity.

5. Prices, Currency, VAT, Invoicing (Romania + intra-EU)

• Prices for Romania/EU customers are displayed in RON and include VAT, unless stated otherwise.

• For intra-EU distance sales, we apply destination Member State VAT via the EU OSS where applicable (or local RO VAT below the EU €10,000 threshold). Final taxes are calculated at checkout based on the shipping country.

• Shipping fees and any surcharges are shown separately at checkout before payment.

• All invoices are issued in Romania by ALMA WORLDWIDE S.R.L. in RON. An electronic fiscal invoice is sent after order confirmation.

6. Order Process and Contract Formation

1. Add items → 2) Provide delivery/billing details → 3) Review order → 4) Tick the mandatory checkbox “I have read and agree to the Terms & Conditions and the Return & Refund Policy” → 5) Choose payment method → 6) Pay → 7) Receive confirmation email.
   The contract is concluded upon our confirmation email. Minimum purchasing age: 18.

7. Payment Processing and Security

• Card payments are processed by Libra Internet Bank S.A. (LibraPay) with 3-D Secure and real-time anti-fraud controls.

• Accepted cards: Visa and Mastercard (consumer and business).

• We do not store full card data. Authorization occurs at checkout; capture occurs when the order is prepared for shipment.

• If payment fails or is reversed, the order may be cancelled.

8. Shipping and Delivery (Romania/EU)

• Estimated delivery windows are shown at checkout and in the confirmation email.

• Romania domestic: typically 1–5 business days from payment authorization.

• Other EU countries: times and fees vary by destination; they are shown at checkout before payment.

• Title and risk pass on delivery. Inspect parcels on receipt and note visible damage on the courier’s proof of delivery.

9. Return & Refund Policy (EU/Romania)

9.1 14-Day Right of Withdrawal

• EU consumers may withdraw within 14 days from delivery, without reason.

• To exercise, email [email protected] with order number, items, and your decision to withdraw. Send goods back within 14 days after notifying withdrawal.

• Hygiene exception: for cosmetics and other sealed hygiene products, the right of withdrawal does not apply once the seal is broken/opened after delivery. Only unopened, unused, sealed products qualify.

• Return shipping costs are borne by the consumer, except for wrong/defective items. You are liable for diminished value caused by handling beyond what is necessary to check the goods.

• Refunds: within 14 days of your withdrawal notice; we may withhold the refund until receipt of the goods or proof of return shipment.

9.2 Defects and Non-Conformity

• If a product is defective or non-conforming, notify us without undue delay with photos. Remedies: replacement, repair (where applicable), or refund per Romanian/EU consumer law. Legal conformity rights apply.

10. Promotions and Coupons

Promo codes must be valid at purchase time and cannot be combined unless stated. We may modify or end promotions at any time.

11. User Accounts

Keep credentials confidential. You are responsible for activities under your account. We may suspend or terminate accounts for violations.

12. Acceptable Use

Do not: (a) use the Website for illegal purposes, (b) misrepresent identity, (c) interfere with security, (d) scrape or use bots, (e) infringe IP rights.

13. Intellectual Property

All content, trademarks, logos, product images, and text are the property of ALMA WORLDWIDE S.R.L. or its licensors. No license is granted beyond normal shopping use.

14. Reviews and User Content

By posting reviews or content, you grant us a non-exclusive, royalty-free, worldwide license to use and display them in connection with the Website and our marketing, subject to law and moderation.

15. Health and Safety

Follow usage instructions and curing guidelines. Discontinue use if irritation occurs and seek professional advice. Products are not medical treatments.

16. Privacy & Cookies

Personal data is processed per our Privacy Policy and Cookie Policy. See: [link to Privacy Policy] and [link to Cookie Policy].

17. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Aggregate liability is limited to the amount paid for the product giving rise to the claim. This does not limit liability where prohibited by law.

18. Indemnity

You agree to indemnify ALMA WORLDWIDE S.R.L. for losses arising from your breach of these Terms or misuse of the Website, except where consumer law prohibits such indemnities.

19. Governing Law, Consumer Protections, Disputes

• Governing law: Romanian law; jurisdiction: competent courts of [City], Romania.

• Mandatory consumer protections of the consumer’s EU Member State apply in any case.

• EU Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr

• Romanian Consumer Authority (ANPC): https://anpc.ro

20. Language

These Terms and related policies are provided in Romanian and English. For Romania, the Romanian version prevails in case of discrepancy.

21. Changes to the Terms

We may update these Terms at any time. Changes apply prospectively. The “Last updated” date shows the current version.

22. Contact

• Email: [email protected]

• Phone: [+40-_-_____]

• Registered and returned addresses: see Section 1.

Annex A – Model Withdrawal Form (EU/Romania Consumers)

To be completed and returned only if you wish to withdraw from the contract.

To: ALMA WORLDWIDE S.R.L., [București, Sector 6, Strada Sibiu nr. 4, Camera nr. 1, Bl. OD2, Scara 4, Etaj 2, Ap. 117], [email protected]